I get knocked down, but I get up again

I’m going through one of my, seemingly increasingly more, regular quiet periods here. Partly because I am actually busy doing work stuff that doesn’t give me much time to write here.

Not all the work stuff is easy to get to fruition, and over the last few months several small projects that I have had on the go have foundered for a variety of reasons. Getting knock backs is part of the game of course, though sometimes it doesn’t feel like it.

But in the last two weeks I’ve attended two really inspirational events, on very different scales and with very different line ups of speakers.

The first was Nesta’sThe Innovation Edge‘ conference. Amongst the presenters were Tim Berners-Lee and Sir Bob Geldof. Tim famously invented the world wide web as a small side project around his day job. Bob Geldof, as well as being a former rock star and founder of Band Aid, is a serial entrepreneur.

Two things stuck with me from their talks.

  • From Tim: don’t be afraid to experiment and give people space in their jobs to try.
  • From Bob: learn to embrace failure it happens more often than success but you cannot succeed if you don’t know what failure feels like.

Now these two guys are at the top of their fields, and vastly experienced. You’d expect world renowned heavy hitters like them to say that. Its easy to agree with them, but a damn sight harder to apply.

Well on Tuesday evening I went along to an event run by consummate networker, the redoubtable Oli Barrett. A different kind of event in every way – smaller and intimate, but equally inspirational. The format was three excellent speakers followed by some speed-networking (Oli claims to have introduced this concept to the UK, but I won’t hold it against him).

Girl who knows everyone Emma Mulqueeny describes the speakers and their pitches much better than I could. But two of them, Caspar Berry and Shed Simove, both talked about the value of embracing failure and keeping going if you want to succeed.

Takeaways that I picked up:

  • From Caspar: Understanding and embracing risk is good. Don’t try to mitigate but meet it full on. Success is all about luck so the more times you fail, and the more you risk, the greater the more reward when you do hit gold.
  • From Shed: Just keep going, generate ideas and making them happen. Most will fail, only few will be successful. But the failures demonstrate to others an ability to make things happen and see them through, rather than just giving up.

How can we apply this to our work on government digital stuff?

At the moment, despite increasing interest, all this experimental social media stuff is difficult to sell to decision makers and budget holders. Its tricky to demonstrate the value to the business, what the return might be, the cost of investing in time and skills. Its all just difficult.

If you find yourself in this position, two words – keep trying.

One of those ideas is going to be a winner. But if you give up at the first hurdle, you’ll never know which idea.

If you are working on projects that you ar struggling with, please share your experiences – the failures as well as the successes – with your peers and colleagues across government. We all want, and need, to learn from each others epxeriences. To take the lessons and try and improve upon them next time. Perhaps we can all help each other.

Back – not quite with a vengeance

Apologies for the radio silence around here but I’ve been away on holiday for the last week or so.

I promised myself that I would make up for my recent lack of decent posting while I was away. But instead I actually enjoyed the break and kept away from the web as much as possible (not entirely of course as my family kept reminding me to ‘put that computer down’….).

Anyway, thought I should update you about what happened at the Social Innovation Camp a few weeks back.

For reasons I shan’t go into here I wasn’t able to get to London for day two of the weekend. So without me as a distraction the prison visits team managed to come second in the competition at the end of the two days.

This is great news. It means we have won a small sum of money (£1000) to try and develop the project further. It also means that the project has a bit more momentum behind it so hopefully we can make some good come of the idea.

To recap, the initial identified problem was that peoples’ experience of visiting an inmate in prison can vary greatly from establishment to establishment. The challenge was to try and make it better.

The solution we came up with is to provide a method of allowing visitors to share their visit experience. Thereby letting other visitors know what to expect and also to feedback to the prison authorities – hopefully so that they can take comments into account to improve future visits (kind of like Patient Opinion for prison visitors).

Since the camp. members of the team have been working together to identify ways of taking the project to the next stage. Some of us are due to present our work at London Minibar next Friday (25th) to see if we can raise any interest and/or funding to develop the project further.

I’ll keep you posted how it goes.

Social innovation camp – day one

I’ve been at the Young Foundation in London all day today (barring the disaster that is South West Trains this weekend) participating in the Social Innovation Camp.

Social innovation camp is an unconference (and competition) exploring how technology can assist in solving societal problems or making life easier in sometimes small, but significant, ways. The participants are a mix of geeks, designers, coders, and thinkers (and then me – who is none of these things, but wishes he was). A real gathering of minds, ideas and energy.

I’m part of a team looking at how we can improve the experience of prison visits for all concerned – the prisoners, their visitors (relatives, friends, supporters etc), the authorities, support groups etc.

I should point out that, though I am employed by the government department responsible for the Prison Service, I have neither no operational relationship with that agency, nor am I attending the camp in any official capacity. I just sounded interesting.

So what have we been up to so far? Well, we’ve tried to unpick and map the process of visiting a prison from start (incarceration) through to the actual visit and beyond.

Then, we’ve looked at how technology might make the experiences gathered through that journey better. Could an internet enabled booking system, accessible via the web, handsets, kiosks etc help? (probably).
How can visitors feedback their experiences of the event – both to help other users of the system and to enable the prisons to improve the processes. Is there a way of harnessing the collective knowledge of prison visitors for the benefit of others?

The pot is still melting on this and other ideas and we have until 2pm tomorrow to try and make something of all the good ideas.

Its not often that I get a chance to spend time with people who possess such a wide variety of backgrounds, skills and experience in one place to work on problem solving. The team I worked with today includes freelance designers, web coders, the publisher / editor of an ethical magazine, the production director of a digital agency, and two members of PACT (a charity that helps families of prisoners) amongst others.


Equally, the mind boggles at all the variables involved in prison visits – different visiting times, methods of requesting visits etc etc (some times for good reasons – like levels of security).

Its a seriously daunting challenge. We have a short period of time to try and come up with a solution to ease these problems in some way. We are competing with the other five teams (you can find out more about the other projects here) for modest cash prizes to take the ideas to the next stage.

If you’re interested in finding out how we get on, why not come along to Bethnal Green Museum of Childhood tomorrow afternoon at 2.30pm where each team will be presenting their idea to a panel of judges.

Some things that have caught my eye recently

Time flies, and suddenly I realise that I haven’t posted here since the excitement of the civil serf affair. Rather than the usual (unintentional I assure you) long essay, here’s a few things that have interested me over the last few weeks – and might be of interest to you too:

  • Networking Democracy – really interesting debate beginning over at Our Kingdom about how government can use the internet to assist a national debate. This is related to the Governance of Britain programme, which I have talked about before.
  • Andrew Brown‘s been busy using Del.icio.us to create a feed of cabinet papers from Lewisham Council. What a brilliant idea! – and an easy way to syndicate content if you’re not all RSS enabled. Hoping to use this idea shortly.
  • The BBC has published some guidance for its staff engaging in social networking. Its thorough but succinct and most importantly its out there for everyone to see. (I have had some involvement in the development of similar guidance for civil servants but that’s not published yet. Frankly, the BBC guidance and the civil service code cover the bases for any civil servant unsure about what they should/n’t or could/n’t do online).
  • Almost as a companion piece, Colin McKay has published a great piece of guidance on how to do social media ‘stuff’ in large organisations. Worth reading for tips on getting people onside and stuff in ‘under the wire’ (according to Wikipedia, Colin is a professional skateboarder – you kept that quiet!)
  • I saw Clay Shirky speak at the RSA last week about his new book ‘Here Comes Everybody‘. David Wilcox has a good video clip of part of the presentation. Can’t wait to read the book.
  • Some more public sector blogging – nine members of the house of Lords have launched a team blog. Be interesting to see how that develops.

Quick reminder – afternoon tea for government webbies this afternoon

Its the third UKGovWeb afternoon tea meet up this afternoon – think opencoffee with a public sector slant (best china, cucumber sandwiches etc – not literally).

Come along if you’ve got half an hour spare. There’ll be the usual mix of civil servants, contractors, consultants, social hackers there. Good place to chat and meet interesting people (and have a cup of tea).

We’ll be at Cafe Zest, top floor of House of Fraser in Victoria Street between 2pm and 4pm today.

More information here and here.

Hope to see you there.